Frequently Asked Questions

Open Consultation, choose what you need — tarot, Vedic astrology, Lal Kitab, numerology, vastu, reiki or healing — pick an astrologer, add your birth details and pay. If the astrologer is online, your sitting starts as soon as the payment goes through. If not, you choose a time right after paying.

The sitting takes place in your consultation room on this site, as a chat, an audio call or a video call, depending on what you booked.

Open My Consultations and choose the sitting, or tap the chat icon in the top bar on your phone. The room opens 10 minutes before the start time and stays open for 24 hours after it, so you can come back to the conversation.

No. Calls run in your browser — a recent Chrome, Safari, Edge or Firefox. Allow the microphone (and the camera for a video call) when your browser asks. Calls are not recorded.

You can reschedule a booked consultation once, free of charge, up to 12 hours before it starts, from My Consultations. To cancel, write to us before the sitting starts. If a paid consultation is cancelled before it starts, the full amount is credited to your Macliys Coin wallet. A session you miss or join late is treated as delivered. See our Refund Policy for the details.

During or after a sitting your astrologer may ask for a fee for further work, such as a puja, or recommend products and other consultations. Fees and products appear in My Remedies, where you can pay for them or buy them. A recommended consultation arrives in your chat as a link that opens the booking page. Nothing is charged unless you choose to pay.

No. Astrology, tarot, numerology and vastu offer guidance, not guarantees. Our experts suggest authentic, time-tested remedies, but outcomes depend on many factors.

On an astrologer's profile, choose Chat, Audio call or Video call at the per-minute rate shown. You pay with Macliys Coin. When you start, enough coins for the session are held in your wallet; you are charged only for the minutes you use, and the rest is released when the session ends.

Every started minute is charged at the rate shown before you start. The meter in the room shows the running time and, for you, the coins used so far and the minutes left.

When the offer is running, your first per-minute chat or call starts with a few free minutes. If it applies to you, it is shown before you start and on the meter.

An astrologer has a few minutes to accept a chat request, and a call rings for 30 seconds. If they do not answer, nothing is charged and the coins held for the session are released straight away.

You are warned about two minutes before your coins run out. Add coins from the Add Coin button and press Extend to keep going. If you do not, the session ends when the coins are used up, and you pay only for the minutes used.

Macliys Coin is the stored value in your Divine Sukoon wallet. 1 coin is worth ₹1 and can be used for consultations, per-minute chats and calls, and products on this site.

Open Wallet and choose an amount. You pay by UPI, card or net banking through Razorpay, and the coins are added as soon as the payment is confirmed. Any top-up bonus on offer is shown before you pay.

Yes. Coins you buy are valid for 12 months from the day you buy them. Bonus coins are valid for the period shown against them. Every coin's expiry date is shown on your Wallet page, and you are reminded before coins expire.

No. Coins cannot be withdrawn as cash, transferred to someone else or refunded once bought. A refund for a cancelled consultation is credited to your wallet as coins and follows the same rules.

Yes, for part of a shop order. Checkout shows how much of the order can be paid with coins; the rest is paid by UPI, card or net banking.

We ship across India. Orders are processed in 1–2 business days and usually arrive within 3–7 business days after dispatch. Remote pin codes may take longer.

Shipping charges, if any, are shown at checkout before you pay. Orders above the free-shipping threshold ship free.

Open My Orders in your account, or use Track Order in the footer with your order number and email address. You also get a tracking link by email once your order ships.

Yes, from My Orders, until it ships. If you have paid, the full amount is refunded: coins go back to your wallet, and an amount paid by card, UPI or net banking goes back to the same payment method, usually within 5–7 business days.

We do not accept returns or exchanges. If your order arrives damaged or defective, or you receive the wrong item, write to us within 48 hours of delivery with your order number and photos, and we will replace or reship it at no cost. Natural stones and rudraksha vary in colour and shape; that is not a defect.

On the sign-in page, enter your email address and we send you a one-time code. You can also sign in with your password or with Google.

Your receipts, booking confirmations and session links go to that address, so we confirm it before you can use your account. Enter the 6-digit code we email you, or open the link in that email. If you cannot find it, check your spam folder, then sign in again to get a new code.

Only the astrologer you consult sees your name, birth details, questions and chat for that consultation. Your email address and account mobile number are not shown to astrologers. Read our Privacy Policy for everything we hold and why.

Allow notifications when your browser asks. Call alerts are on by default and can be switched off in Settings. On an iPhone, first add Sukoon to your Home Screen (Share → Add to Home Screen) and open it from there.

Write to contact@divinesukoon.co.in from the email address on your account. We delete or anonymise your data within 90 days, except records the law requires us to keep, such as invoices.

Switch yourself Online with the switch at the top of your panel. While you are online you appear as available, sittings paid for now start straight away, and you receive per-minute chat requests and calls. Switch to Offline when you step away.

Up to four per-minute chats at the same time, and alongside them one audio or video call. While all four chat places are taken, new clients are asked to try again shortly.

Ring for calls and chat requests is on by default in Settings. Allow notifications when your browser asks, so you are rung even when Sukoon is not open. On an iPhone, add Sukoon to your Home Screen first and open it from there.

From the consultation room: on a phone, use Payment Request, Products or Services in the bar at the bottom of the room. A payment request and a product reach your client in My Remedies; a recommended service is sent in the chat as a link to book it with you. You can also raise payment requests and products from the appointment page.

Earnings shows what you have earned from sittings, payment requests and remedies. Money that has cleared the payout hold can be requested from Earnings, and is paid to the bank account you submitted. To change those bank details, contact the Sukoon team.

No. Clients reach you only through the consultation room, its chat and in-app calls.